Refund policy

Last updated: August 19, 2026 

 

All Sales Are Final 

Due to the nature of fragrance and personal-use products, all purchases made through spatiumscents.com are final sale.

We do not accept returns or exchanges for scent preference, change of mind, or accidental purchases. This policy does not apply to products that arrive damaged, are defective, or do not match your order.

Nothing in this policy limits any rights available under applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or contains an incorrect item, please email concierge@spatiumscents.com within seven days of delivery.

If you believe a product is defective, please contact us as soon as the issue is discovered.

• Your order number
• A description of the issue
• Clear photographs of the affected product
• Photographs of the shipping box, packaging, and shipping label, if the item was damaged in transit

Please retain the product and all original packaging while we review your request.

Replacements and Refunds

Approved claims will be resolved with a replacement at no additional cost whenever possible. If a replacement is unavailable, a refund may be issued to the original payment method.

Once issued, refunds may take 5–10 business days to appear, depending on your financial institution. Scent preference and natural variations in fragrance are not considered product defects.

Unauthorized Returns

Please do not send products back without contacting us first. Items returned without prior authorization will not be accepted or refunded.

Order Changes and Cancellations

We begin processing orders promptly. If you need to request a change or cancellation, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing. Orders cannot be changed or cancelled after shipment.

If SPATIUM is unable to ship an order within the stated timeframe, the customer will have the option to accept the revised shipment date or cancel the unshipped order for a full refund.

Purchases from Other Retailers

This policy applies only to purchases made directly through spatiumscents.com. Products purchased from another retailer must be returned to the original place of purchase and are subject to that retailer’s policies.