Shipping policy
Last updated: August 19, 2026
Order Processing
Orders are prepared for shipment within 1–3 business days. Business days are Monday through Friday, excluding weekends and U.S. federal holidays.
Processing may take slightly longer during holidays, product launches, or periods of high order volume. If we are unable to ship your order within the stated timeframe, we will contact you with a revised shipment date and the option to accept the delay or cancel the unshipped order for a full refund.
Shipping Destinations
SPATIUM currently ships to all 50 U.S. states.
We do not currently ship to U.S. territories or international destinations.
Shipping Rates
Shipping rates are calculated at checkout based on the delivery address, order size, and available shipping service.
Delivery Estimates
Available shipping options and estimated delivery times will be displayed at checkout.
Delivery estimates begin once your order has shipped and are separate from the 1–3-business-day processing period.
Delivery dates are estimates and cannot be guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside SPATIUM’s control may affect delivery.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking activity to appear.
If tracking has not updated after 48 hours, please contact the carrier or email concierge@spatiumscents.com for assistance.
Shipping Addresses
Please review your shipping address carefully before completing your order.
If you notice an error, contact concierge@spatiumscents.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Orders returned because of an incorrect or incomplete address may be reshipped for an additional shipping charge. Alternatively, eligible merchandise may be refunded, less the original shipping charge and any return-to-sender fees.
SPATIUM is not responsible for packages lost because of an incorrect or incomplete address provided at checkout.
Missing or Delivered Packages
If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location, with members of your household, and with nearby neighbors. Carriers may occasionally mark packages as delivered shortly before the package arrives.
If the package is still missing, contact the carrier and email concierge@spatiumscents.com within seven days of the recorded delivery date.
We will assist where possible, but replacements or refunds for packages confirmed as delivered are reviewed individually and cannot be guaranteed.
Damaged Shipments
If your order arrives damaged, please email concierge@spatiumscents.com within seven days of delivery.
Include your order number and clear photographs of the affected product, shipping box, packaging, and shipping label. Please retain the product and all original packaging while we review the issue.
Approved claims will be resolved in accordance with our Returns & Refunds Policy.